Service

What we offer

Remote Rescue offers a unique remote repair service for EMS stretchers and stair chairs. With prompt parts delivery and live expert guidance, we ensure your equipment is back to operational status swiftly and efficiently.

Serving Emergency Medical Services

At Remote Rescue, Inc., we take an innovative approach to repair issues, using technology to reduce lost time and cost for our clients.

Avatar

Jane Copper

President of Sales

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Remote Rescue provides a remote service solution to your broken or malfunctioning medical device.

Our signature patent-pending approach to remote repair provides expert remote guidance and solutions to our clients within 1 business day, so that your equipment will be up and running as soon as possible.

The Remote Rescue Method

Scan the QR code included with your welcome pack or click the link on our site to schedule a diagnostic session with one of our technicians

During your video session, our technician will diagnose the issue and create a ticket for necessary repair parts.

Remote Rescue will help you obtain the parts you need at a reasonable price.

Parts arrive, Scan the QR code included with your welcome pack or click the link on our site to schedule a live repair session. A technician will offer expert guidance through the repair procedure.

Repair Complete!

Congratulations, your repair is complete. After a complementary basic function assessment, your equipment is ready for service

Remote Rescue Offers World Wide Service

Build a custom plan that fits your needs

Features

Basic Plan

Premium Plan

Fast Customer Service

Yes

Yes

Remote Diagnostic

Yes

Yes

Telephone Techincal Support

Yes

Yes

Video Technical Service

Yes

Yes

Unlimited Claims

Yes

Yes

Free Parts & Shipping

No

Yes

Technical Video Installation Support

Available

Yes

On-Site Repairs When Necessary

No

Yes

Preventative Maintenance Procdures

Yes

Yes

Annual Remote Maintenance

Yes

Yes

Annual Remote Maintenance

Yes

Yes

Free Trial

• One time video diagnosis

• Customer pays for parts + shipping

• Remote video Installation guidance (live),

Basic Plan

Fast Customer Service

Yes

Remote Diagnostic

Yes

Telephone Techincal Support

Yes

Video Technical Service

Yes

Unlimited Claims

Yes

Free Parts & Shipping

No

Technical Video Installation Support

Available

On-Site Repairs When Necessary

No

Preventative Maintenance Procdures

Yes

Annual Remote Maintenance

Yes

Schedule Service and Access Records Anytime

Yes

Premium Plan

Fast Customer Service

Yes

Remote Diagnostic

Yes

Telephone Techincal Support

Yes

Video Technical Service

Yes

Unlimited Claims

Yes

Free Parts & Shipping

Yes

Technical Video Installation Support

Yes

On-Site Repairs When Necessary

Yes

Preventative Maintenance Procdures

Yes

Annual Remote Maintenance

Yes

Schedule Service and Access Records Anytime

Yes

Free Trial

t

  • • One time video diagnosis

  • • Customer pays for parts + shipping

    Add:

  • • Remote video Installation guidance (live), $45